Thank you for shopping with Qeluxe. This Refund and Returns Policy explains how returns, refunds, and exchanges are handled for purchases made through our website:
Please read this policy carefully before submitting a return request.
Return Period
Our refund and returns policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be returned in its original packaging.
- All original tags, labels, accessories, dust bags, boxes, and protective packaging must be included where applicable.
- A receipt or proof of purchase is required.
Please do not send your purchase back without contacting us first.
Products We Sell
Qeluxe sells fashion and lifestyle products, including clothing, bags, shoes, jewelry, and accessories.
Non-Returnable Items
Certain items cannot be returned for hygiene, safety, or product condition reasons, including but not limited to:
- Items that have been worn, washed, altered, damaged, stained, or used
- Jewelry or accessories that have been worn
- Intimate or sanitary goods
- Items without original tags, packaging, or accessories
- Gift cards
- Final sale or clearance items, unless required by applicable law
Partial Refunds
In some cases, only partial refunds may be granted, including:
- Items with obvious signs of use
- Items that are not in their original condition
- Items that are damaged or missing parts for reasons not caused by our error
- Items returned after the approved return period
Refund Process
Once your return is received and inspected, we will notify you by email. We will also inform you whether your refund has been approved or rejected.
If your refund is approved, it will be processed to your original payment method within a certain number of business days. Processing times may vary depending on your bank, credit card company, or payment provider.
Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company or payment provider, as it may take some time before the refund is officially posted.
- Contact your bank, as there may be additional processing time.
If you have completed these steps and still have not received your refund, please contact us at:
Sale Items
Only regular-priced items may be refunded. Sale items, clearance items, and final sale items are not eligible for refunds unless required by applicable law.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item.
If you need to request an exchange for the same item, please contact us at:
Please include your order number, a description of the issue, and clear photos of the product and packaging.
Damaged, Defective, or Wrong Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at:
Please include your order number and photos of the item so we can review the issue and provide a solution.
Return Shipping
To request a return, please contact us first at:
After your return request is approved, we will provide return instructions.
You are responsible for paying your own shipping costs for returning your item unless the return is due to our error, such as a defective, damaged, or incorrect item.
Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund where applicable.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you may receive a gift credit for the value of your return once the returned item is received and approved.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the original purchaser.
Need Help?
For questions about refunds and returns, please contact us at: