This Privacy Policy describes how Qeluxe collects, uses, and protects your personal information when you visit or make a purchase from our website:
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Who We Are
Our website address is:
Qeluxe sells fashion and lifestyle products, including clothing, bags, shoes, jewelry, and accessories.
For privacy-related questions, you may contact us at:
Information We Collect
When you visit our website, place an order, create an account, contact us, or interact with our services, we may collect certain personal information, including:
- Your name
- Email address
- Billing address
- Shipping address
- Phone number
- Payment details
- Order information
- Account login information
- IP address
- Browser type and device information
- Website usage information
- Any information you voluntarily provide through contact forms, reviews, comments, or customer service messages
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Respond to your questions or requests
- Manage returns, refunds, and exchanges
- Improve our website, products, and services
- Prevent fraud and protect website security
- Comply with legal, tax, and regulatory obligations
- Send marketing emails, promotions, or updates where permitted by law or with your consent
Payment Information
We do not directly store your full payment card information. Payments are processed securely by third-party payment service providers.
Your payment information may be collected and processed by these providers in accordance with their own privacy policies and security standards.
Comments, Reviews, and User Content
If visitors leave comments, reviews, or other content on our website, we may collect the information shown in the form, along with the visitor’s IP address and browser user agent string to help detect spam and protect website security.
Any content you choose to submit may be visible to other visitors depending on where it is posted.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support shopping cart and checkout functions.
Cookies may be used to:
- Keep items in your shopping cart
- Remember your login details or preferences
- Understand how visitors use our website
- Improve website performance
- Support advertising or marketing activities
You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
Embedded Content from Other Websites
Pages on our website may include embedded content such as videos, images, social media posts, or links from other websites.
Embedded content from other websites behaves in the same way as if you visited those websites directly. These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with their content.
Third-Party Services
We may share necessary information with trusted third-party service providers who help us operate our business, including:
- Payment processors
- Shipping and delivery companies
- Email service providers
- Website hosting providers
- Analytics providers
- Marketing and advertising platforms
- Fraud prevention and security services
- Customer support tools
These third parties only receive the information necessary to perform their services and are expected to protect your information.
Who We Share Your Data With
We do not sell your personal information.
We may share your information when necessary to:
- Process your order
- Deliver your products
- Provide customer support
- Prevent fraud or security risks
- Comply with legal obligations
- Protect our rights, property, or safety
If you request a password reset, your IP address may be included in the reset email.
International Data Transfers
Because Qeluxe operates online and serves customers in different locations, your information may be processed or transferred outside your country or region.
By using our website, you understand that your information may be transferred to and processed in countries where data protection laws may differ from those in your location.
How Long We Retain Your Data
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, tax records, fraud prevention, and business operations.
If you create an account on our website, we may store the personal information provided in your user profile. You may be able to view, edit, or delete certain account information at any time, except information we are required to keep for administrative, legal, or security purposes.
Comments, reviews, and related metadata may be retained to help recognize and approve follow-up content and prevent spam.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent for marketing communications
- Request a copy of your personal data
- Opt out of certain cookies or marketing activities
To exercise your rights, please contact us at:
We may need to verify your identity before processing your request.
Marketing Communications
If you subscribe to our newsletter or agree to receive promotional messages, we may send you marketing emails about products, offers, or updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.
Where Your Data Is Sent
Visitor comments, reviews, or form submissions may be checked through automated spam detection services.
Order, payment, shipping, and website usage information may be processed by third-party service providers as necessary to operate our website and fulfill customer orders.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at: